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Epsilon Quality Turn Key Program

Index of Epsilon Turn Key Info

Turn Key Overview

Clients have accomplish their final assessment audit in under 90 days utilizing the Epsilon Turn Key Program.

It sounds impossible but it is true. Using the "Fast Track" tips in this program your organization can achieve the same results.

"Fast Track" to Certification

Small Business Discounts are Available

Call for your Quote Over the Phone Today

turn key program overview

The Epsilon Turn Key Program provides your company with a unique option.

A program between:

Purchasing software and doing all of the work yourself, or
Paying a consultant to develop a complete system for you.

The Turn Key Program by design is a team effort between your organization and Epsilon Quality.

We know it can be difficult to begin from scratch and develop a plan of action and we have proven it is not necessary to pay a consultant for days on site evaluating your operations before recommending and developing a program.

The Turn Key Program is designed to tap into your expertise and apply it to the program.

After all who knows your operations better than you do?

The key to the programs success is combining our knowledge of quality system requirements and your expertise in the business and putting it together. The result is a complete program that is tailored to your company.

Experience has taught us how to accomplish this without any unnecessary activity. Saving you time and money.

The Turn Key Program combines:

Our expertise in Quality Management System (QMS) development to ISO 9001:2008 requirements, and
Your expertise in your industry, satisfying customer requirements and internal operations.

The Turn Key Program is successful because of our philosophy.

Our confidence in you and our ability to take you by the hand and coach you through a step by step process.

There are no pre-requisites for the program.

You do not have to be a quality or ISO expert. Most of our clients have only a vague notion, when they begin, of what a quality management program is and what it should accomplish. The program will guide you step-by-step to ensure all elements are addressed, quickly.

Unlimited Email/Phone Support.

You receive unlimited email and phone consultation to assist you with any quality related issue. Now and in the future.

Even after your program is implemented. There is no time restriction for email and/or phone assistance for Epsilon Quality clients.

No Quality Experience Required.

This program has been successfully implemented by company secretaries and clerks working on behalf of the organizations executive management.

Before you purchase software, please read:

To begin your Quality Program you need basic, simple documentation with support.

A canned software program will help you with your documentation, but you may still need assistance and support.

Note: It is possible to receive too much documentation.

It may seem like a value when you are shopping for documentation to purchase the package with the most, however, this can result in many man-hours spent in review and revision to determine the basics and removing references to unused documents..

Statistics show that most clients who start with software will typically call in a consultant to complete the program.

And of course the software company will not call the registrar when ready and assume responsibility for passing the final audit.

Expensive on-site consultation not required

Step-by-step implementation helps are included

Utilizes the process approach per the ISO 9001:2008 Quality Model

Makes you the resident Quality expert

Easy to maintain and includes unlimited consulting help via email and/or phone

Is quoted at a fixed "not to exceed" price

Guarantees ISO Certification

Why pay a consultant for days on-site to evaluate your operations and develop a program when you can accomplish the task with the Epsilon Turn Key Program?

Affordable Step-by-Step Program and Unlimited Assistance

We provide the basic system required and assist you through the entire process. We determine when you are ready for your final assessment audit and we make the call. If you fail your final audit, we take responsibility, and pay for the audit. (conditions apply - see below)

This program works, and saves you money and time.

The Epsilon Turn Key Program Guarantees Success, At An Affordable, Fixed Price.

turn key program highlights

The Epsilon Quality Turn Key Program will take you from nothing to a quality program in compliance with ISO 9001:2008 and formal certification.

A successful company has established processes and controls in place to ensure the quality of the services and/or products supplied. These processes may be unwritten, but they do exist. Our goal is to provide you with:

A solid documentation foundation to build from, and
Assistance in, identifying and incorporating your current processes and controls into your new Quality Management System.

Quoted at a fixed rate the Epsilon Quality Turn Key Program provides:

The Epsilon Quality Documentation Package - Includes the documentation you will need to begin implementation immediately. It is modified for you and may be used "as is".
Unlimited Phone/Email Implementation Assistance - Personal consultation to assist you anytime you need it, for as long as you need it.
The Epsilon Implementation Helps Manual - A step by step instruction manual, is a powerful tool to help you implement your program and understand ISO.
Exclusive Pre-Assessment Worksheet - Designed to follow your documentation format and includes instructions. Your score will determine when you are ready for your final assessment audit.
Final Assessment Audit - Independent assessment performed by Epsilon Certification Services UK or their delegate. We schedule the assessment for you.
ISO Certificate and Audit Report - Includes all fees and travel.

During implementation, you will use our exclusive Epsilon Implementation Helps Manual (IHM) to guide you step by step. A highlight of program activity includes:

Documentation Review - section by section
Making sense out of the ISO Requirements
Identifying What organizations processes should be included in your program
Determining How to include them in your program
Implementation methods with tips for "Fast Track" certification
Creating your Implementation Schedule or timeline
Performing your first Internal Audit
Conducting your first Management Review meeting
How to start your documented Improvement Loop
Scoring your Pre-Assessment audit
Performing your Final Assessment Audit
Receiving your Certificate and Audit Report

The program includes forms and worksheets as needed to successfully implement your new quality program, and unlimited email and phone support to assist you along the way.

When we are satisfied you can pass the final assessment audit, we call in the on-site auditor.

Your Quality Program will require an investment of resources, and like any investment a return should be realized. The Turn Key Program is cost effective and will provide the maximum return on investment. We want your program to have value beyond hanging a certificate on the wall.

This is a "Fast Track" Program.

This program has been completed in 90 days or less.

what the turn key program includes

Step 1: Documentation

The documentation included with the Epsilon Quality Turn Key Program provides your springboard to certification. You may have some if not all of the documentation, if so the package documentation may be replaced with what you have. For the fast track process, it is recommended the basic documentation we have developed be used initially.

By doing so you save time and ensure the basics are in place to satisfy your certification audit. ISO 9001:2008 requires on-going evaluation and improvement of the quality management system, therefore, future revisions and improvements to your documentation is expected and demonstrates your compliance with the Intent of the program.

Steps 2 & 3: Training and Implementation

Communication channels will be established and approved prior to beginning.

Epsilon - Will assign one point of contact. A systems development leader will be responsible for providing any assistance you may require.
Your Organization - The assignment of a Quality Manager for your organization is required. This individual shall be the primary contact for Epsilon. Multiple contacts for email communication is acceptable.

2. Training will be directed at the designated Quality Manager. Epsilons goal is:

*To make this person your resident quality expert.
Guide them through the review, the necessary revisions to, and distribution of your documentation.
To assist the quality manager in developing the implementation schedule and staying on track.
Provide guidance for the first internal audit and management review activity.

3. Implementation of the program begins from the day you receive your documentation package. Review, training and implementation may be performed consecutively for fast track certification. The Implementation Helps Manual contains recommended action items for each section of the program. It is designed to ensure all records are established and on file for a successful audit.

Following the instructions included in the (IHM), with additional assistance via email and phone as required will guarantee implementation.

* Resident Quality Expert = The organizations assigned Quality Manager. This individual shall have a thorough understanding of the contents of your quality program documentation, where records are used and located, and a general knowledge of the intent of ISO 9001:2008.

Step 4: Internal Audit and Management Review

Internal Audits - After implementation of the core program elements, you will be ready to perform your first internal audits. The objective of your first audits shall be to verify the success of the implementation activity. Further information obtained from the audit activity will be used to review the identified industry specific elements and processes that have been integrated into the QMS. Your first internal audits will provide gap analysis information that can be recorded formally in your improvement loop activity.

Management Review - The information gathered from your internal audits along with a meeting agenda provided, will ensure your first formal management review meeting includes all requirements set forth in your Quality Control Manual and required by ISO. Your documentation will include worksheets for your audit and an outline/agenda for your management review meeting.

This meeting will generate an action item list that supports your improvement loop activities.

All documents and records required to accomplish your internal audits and management review meetings are included in your documentation package.

Step 5: Certification Assessment

Prior to scheduling your onsite certification assessment, you will complete a pre-assessment checklist, provided, that will include all of the areas the auditor will examine. The grade received on the pre-assessment checklist will determine whether it is appropriate to schedule your final assessment audit.

When we are confident of your success we will call and schedule the audit. Epsilon Compliance or their delegate performs the assessment audit.

Upon a successful final assessment audit you will receive your QMS certificate and audit report.

Sample Certificate Note: The certificate displayed is for reference only. The actual certificate issued includes the EC logo and is received on A4 stock.

how we quote the turn key program

We believe you should know exactly how much your project is going to cost, before we begin. There are no hidden, or additional fees. Unless you request changes/additions to the scope of services quoted, your pricing is firm and "not to exceed".

Turn Key Program Pricing Includes:

Quality documentation package
Implementation helps manual
Unlimited email/phone support
Pre-assessment audit activity
Final audit visit
ISO certificate and audit report
Travel expenses

how pricing is established

1. How established or mature your processes are. This can usually be ascertained by how long you have been in business. In most cases a business that is well established has developed the in-house processes required to satisfy many of the elements required by ISO and their clients, written or unwritten.

Our quoting process is based on process Maturity Level. Years in business.

New - 0-3 years
Intermediate = 3-10 years
Mature = 10+ years

2. How many internal processes are involved. This is typically directly connected with the number of employees. Fewer processes require fewer employees, etc.

Our quoting process is based on Standard or Extended processes.

Standard = Basic business processes. Usually with less than 20 employees involved.
Extended = Advanced or additional processes. Required to comply with industry specific requirements. Typically found in manufacturing organizations and multiple facilities/ locations

The price calculated in the quote you receive, is a firm, not to exceed cost. You will not incur any additional costs to satisfy this scope of services. Pricing includes one (1) on-site visit for your final assessment audit.

our guarantee

Once your project is accepted and processed, Epsilon Quality assumes responsibility for your success. (see conditions below)

To date we boast a 100% success rate and are proud of the reputation we have achieved with our registrar. When we call for a final assessment, they know we have a client that is ready to pass the audit.

The following conditions apply:

Your organization must demonstrate a continued commitment to the program implementation. This is demonstrated by the delegation of responsibilities set forth for the Quality Manager and completion of the tasks required to complete implementation of the program. Failure to demonstrate the continued commitment will delay and/or prevent the final assessment audit.

Epsilon is not responsible for the organizations ISO certification success due to failure of implementation.

Maximum project duration is 12 months from initiation date. Extensions are subject to project file renewal fees or project cancellation.

how to order

Thank you for considering the Epsilon Quality Turn Key Program.

You have reviewed:

Program overview and highlights

What is included in the program

How we quote and establish pricing,

Our Guarantee, and finally How to Order

Our objective was to provide enough information to assist you in your decision to use the Epsilon Quality Turn Key Program to accomplish your quality goals.

This is a comprehensive program, therefore please feel free to contact us if you have any additional questions or concerns. It is our pleasure to have presented the program.

what next

1. At your request we will issue a quotation and scope of services document. (see How We Quote above)

2. Process the project initiation document found at the end of your quotation. You may email notification of acceptance to expedite the process. Follow by mail with the signed project initiation document and your payment as indicated in the terms of your quote.

3. We will ask you to issue any samples requested in your quotation, including organizational and operational/process flow charts for incorporation into your document package. Your process flowcharts will also be used to offer assistance in the determination of your critical processes and what should be included in your quality program.

4. While your documentation comes with all of the forms you need to support the core elements of your Quality Management System, there will still be forms and records that you will need to identify and include in the documentation. With your package you will receive instructions on the forms/records that will be needed and given a form number to assign to them and/or instructions to include these records on your master document log.

5. Review and implementation should begin as soon as you receive your new documentation. Your implementation Helps Manual will assist you with this process.

6. Make a continuing commitment by delegating someone in-house as your quality manager, with responsibility to the program.

Contact Epsilon

For Your Turn Key Program Quotation and Scope of Services

We look forward to the opportunity to provide a detailed quotation and scope of services document specific for your organization.