The QSM purpose
is to provide a single location for all supporting quality
management system documentation.
The contents of
your QSM are the minimum procedures and records your clients expect
to find in a documented quality program.
The QSM is a
holding place for documents needed to support the QCM. It provides a
place to retain and control these critical quality documents.
In response to the success of our stand
alone Quality Control Manual, we are now making the supporting
procedures and records available to clients who are building an ISO
compliant in-house quality program.
The new stand alone QSM contains the
same supporting documentation included with our complete
documentation package.
The Epsilon QSM
is available:
As part of our
complete Quality Documentation Package
Stand alone
modified by Epsilon specifically for your company, or
In our new
stand alone template format.
The template
format is an affordable option for the client in need of basic
procedures and supporting records satisfying the minimum
requirements of ISO 9001:2000 and client expectations
the qsm format
To organize this documentation we have
divided the manual into Record Groups following the format of the
Quality Control Manual QCM. Each record group includes the
procedures and/or records required to support the policies in the
QCM.
The color-coding format makes it easy to
cross reference procedures and supporting records with the QCM
policies. While the record groups are color-coded to match the
format of the QCM, they may be used to support any top level quality
manual following the ISO format.
Unique symbols are used throughout the
procedures to identify when a record is required and what record to
use. Records included with procedures are assigned a unique
identifier (form Number). Responsibilities are denoted by position
and identified by the use of symbols throughout the documentation.
You receive complete instructions for
modification activity with the purchase of documents in Template
Format.
Record Group
(RG) -
contains all documentation required to support the policies of the
QCM and the requirements of ISO 9001:2000. Color-coded sections
4-8 each include a RG in your new QSM.
The record
group contains what is needed to support the policy, including;
procedures,
forms, tags, labels, etc.
Everything
added to your documentation system will be assigned to a record
group.
procedures
Procedures–
While policies document what the company will do, the procedures document
how the company will do it. Instructions for accomplishing the policy,
procedures should always support the intent of the policy. If there is
ever a question, the policy overrides the procedure.
In addition to the
6 procedures required by ISO, we also offer a purchasing procedure.
While the purchasing procedure is not required per ISO 9001:2000, it
is offered to assist the organization in meeting the record
requirements for this section.
Any existing
documentation may easily be integrated into your new QSM.
Procedures
required by ISO 9001:2000 and included with your new QMS.
Document & Data Control
Control of Quality Records
Internal Quality Audits
Control of Nonconforming Products
Corrective Action & Preventive Action
Optional Purchasing
Purpose: To detail
and assign responsibilities for the control of all quality
documents. Includes the QCM and procedures.
Purpose: To detail
and assign responsibilities for the control of quality records.
Includes forms, tags, etc.
Purpose: To detail
and assign responsibilities for internal audit process. Performed
to ensure our QMS is working and to determine improvements.
Purpose: To detail
and assign responsibilities for control of Nonconforming Product.
To ensure identification and separation of product found to be
wrong or damaged.
Combined into a
single procedure "Improvements"
Purpose: To detail
and assign responsibilities for Corrective & Preventive action.
Eliminating causes of nonconformities and determine improvement.
Purpose: To detail
and assign responsibilities for purchasing activities Including
purchasing records, vendor selection and material critical to
quality.
Note:
Corrective and preventive action procedure requirements have
been combined into a procedure titled Improvement.
supporting forms & Records
The forms and records you use in your operations and processes
are the backbone of the Quality Management System. They prove
you are fulfilling the policies and procedures set forth in your
QMS. We have developed forms that may be used as designed to
support the activities detailed in the procedures. All forms are
in Excel Workbooks and have been assigned specific letter/number
designations for identification. Formatting and content may be
easily revised as required.
Behind each
procedure you will find the forms that are required to support the
activities for that procedure.
It is simple to add your existing forms and records to your new
QSM.
Forms and Records:
Are easy to
use and maintain
May be modified and/or revised
Have been
assigned designators that are easily linked to the procedures
they support
Are listed on
the included master log
Worksheets and Notes
Where
appropriate we have provided worksheets and helpful notes to
assist you in the creation of your industry specific records.
ordering options
The Epsilon Quality
Systems Manual is available in
two stand alone options.
Epsilon will modify your QSM documentation making it
proprietary for your organization. Manual will be delivered
via email with 48 hours in Microsoft Word and Adobe (pdf)
formats. Manual is received, ready to issue to clients.
Template QSM
Option 2 - Template Format
Note: We use PayPal for secure credit card processing. A PayPal account is not
required. Scroll to the bottom of the order page to make payment with your
credit card or bank account
Easy to
modify template format, includes step-by-step instructions to
modify and make the manual yours. Provides for your company logo
on the cover and header of each page. Easy to modify procedures
and forms in MS word and excel formats
Template
Manual will be delivered via email within 1 business day in
Microsoft Word & excel formats.
easy to use template revision
instructions included
With the purchase of Option - 2
Template Format, you will receive detailed, step-by-step,
instructions guiding you through the simple revisions
process.
Instructions have been designed
to guide a user with limited knowledge of MS Word.
In addition the Epsilon Quality
USA support team will assist you with your revisions via
email and/or phone.
Our support team will
assist you with your manual revisions FREE.
Epsilon Quality USA offers a range of quality services, Providing
Quality Documentation, Consulting Services, Manual Creation, ISO certification
and registration assessment with a common sense approach.
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