1. Contact Us. Complete the information request form, call or email a request for quotation. Upon your request we will issue a quotation and scope of services document.

2. Initiate Your Project. Your quotation will include a project initiation document that must be signed and received to officially open your project file. Process the project initiation document found at the end of your quotation. You may email notification of acceptance to expedite the process. Follow by mail with the signed project initiation document and your payment as indicated in the terms of your quote.

3. Submit Information. We will ask you to issue the information we require to begin your custom documentation package (if applicable) and samples that may be required as specified in your quotation.

4. Begin with your documentation. All Turn Key Projects include our customized complete documentation package and the client is provided the option of starting with just the documentation and accepting the full Turn Key scope of services within 60 days.

This package is also available in template format and may be purchased separately if desired. Full documentation costs are credited toward the initial payment requirements for the Turn Key Program.

Your documentation package comes with all of the forms you need to support the core elements of your Quality Management System, there will still be forms and records that you will need to identify and include in the documentation. With your package you will receive instructions on the forms/records that will be needed and given a form number to assign to them and/or instructions to include these records on your master document log.

5. Document Review and Implementation. Begin as soon as you receive your new documentation. You will receive our Implementation Helps Manual designed to assist you with this process. This manual provides step-by-step instructions for the Turn Key Program. Including Fast Track Tips.

6. Make a continuing commitment. By assigning someone in-house as your quality manager, with responsibility to the program you are taking the first step towards success.

7. Follow the Step-by-step instructions. As you move toward certification you will find the process is simple following the instructions provided with your program. If you have any questions along the way you will have unlimited email and/or phone assistance. Epsilon is responsible for grading your program and determining when it is appropriate to call for your ISO assessment audit. Once we schedule the audit your program passing is our responsibility. We guarantee a successful audit or we pay for the follow-up.